FAQ

IS SHOPPING WITH US SAFE?

Angels Reborn was founded by people with nearly 10 years in the e-commerce industry. We take your business seriously and, above all, want our customers to be happy. We accept a number of the most-trusted online payment methods available today.

HOW DO I RECEIVE ASSISTANCE WITH MY ORDER?

Our team of customer service representatives is standing by to assist customers along every step of the way - from just browsing, to ordering and shipping (and when necessary, returning as well). You can reach our customer service department by clicking  "Contact seller"  in your order account with submitting the ticket, we will reply to you within 24 hours.

HOW DO I CANCEL AN ORDER?

We know that you can change you mind at anytime, if so and you want to cancel your order just reach our customer service department by clicking "Contact Seller" 

(PS: Once shipped, it can't be cancelled and not limited to SALE Items

HOW TO CHOOSE SIZE ?

We have detail description below each product, you can take your measurements then choose the suitable size.

WHAT PAYMENT OPTIONS DO I HAVE?

We accepts secure payments via PayPal, Visa and MasterCard.

HOW TO PAY WITH A CREDIT CARD:

  1. Select your shipping address or create a new one;
  2. Enter your card details and click “Submit”;
  3. Your payment will be processed and a receipt will be sent to your e-mail address. The money would be deducted once you paid successfully.
 

Shipping:

WHAT COUNTRIES DOES WE SHIP TO AND HOW LONG WILL ARRIVE?

We ship products to countries around the globe. And it generally take two to three weeks to arrive at their destinations in Western countries by standard shipping. 
Express shipping is available at an elevated cost for customers who wish to receive their items on an urgent basis.
You can click shipping info to know more.

HOW MUCH DOES IT COST TO SHIP MY ORDER?

We have three shipping method, Standard shipping, Expedited Shipping, Express Shipping. The standard shipping is Free for order more than $50, and as the other two shipping method, you can click Here to know more the shipping info.

HOW DO I TRACK MY ORDER'S PROGRESS?

Once your order is shipped you will receive a tracking number.

If you have any trouble tracking an order on your own you can contact a member of our customer service department and provide your registered email address and/or order number.Just contact us by clicking  "Contact seller"  in your order account with submitting the ticket, we will reply to you within 24 hours. 

WILL I BE CHARGED FOR CUSTOMS, TAXES, VATS, OR OTHER EXTRA FEES?

We do not collect fees for any costs other than the products we sell and shipping. in some unique cases, it is possible your local post office may request additional fees for customs, taxes or VATs. If you have any questions regarding such fees, please contact your local post office.

Refunds and Returns:

HOW DO I RECEIVE MY REFUND?

In the event you are unhappy with your order, we are able to provide full refunds to customers once the products are shipped back to us. In the event that shipping costs would exceed the value of your items, we will make an agreement with you on your unreturned items.

WHAT IF MY ORDER IS DAMAGED OR DEFECTIVE?

In the unfortunate case that one of our products arrives damaged or defective, we offer full refunds. We ask that you provide a photo of the product to our customer service department so that we may work to process your refund request. Please contact us by clicking  "Contact seller"  in your order account with submitting the ticket, we will reply to you within 24 hours.

Unsubscribing:

HOW DO I STOP RECEIVING EMAILS ?

We provides the option to opt-out of future messages at the bottom of every email we send.

HOW DO I DELETE MY  ACCOUNT?

 Unfortunately there is no option currently available for email-based users who would like to delete their account.

Contact us

Our customers' satisfaction is always our first priority. If you have any questions, suggestions or concerns, please contact us by clicking  "Contact seller"  in your order account with submitting the ticket, we will reply to you within 24 hours.