FAQ
IS SHOPPING WITH US SAFE?
HOW DO I RECEIVE ASSISTANCE WITH MY ORDER?
Our team of customer service representatives is standing by to assist customers along every step of the way - from just browsing, to ordering and shipping (and when necessary, returning as well). You can reach our customer service department by clicking "Contact seller" in your order account with submitting the ticket, we will reply to you within 24 hours.
HOW DO I CANCEL AN ORDER?
We know that you can change you mind at anytime, if so and you want to cancel your order just reach our customer service department by clicking "Contact Seller"
(PS: Once shipped, it can't be cancelled and not limited to SALE Items
HOW TO CHOOSE SIZE ?
We have detail description below each product, you can take your measurements then choose the suitable size.
WHAT PAYMENT OPTIONS DO I HAVE?
We accepts secure payments via PayPal, Visa and MasterCard.
HOW TO PAY WITH A CREDIT CARD:
- Select your shipping address or create a new one;
- Enter your card details and click “Submit”;
- Your payment will be processed and a receipt will be sent to your e-mail address. The money would be deducted once you paid successfully.
Shipping:
WHAT COUNTRIES DOES WE SHIP TO AND HOW LONG WILL ARRIVE?
HOW MUCH DOES IT COST TO SHIP MY ORDER?
HOW DO I TRACK MY ORDER'S PROGRESS?
Once your order is shipped you will receive a tracking number.
If you have any trouble tracking an order on your own you can contact a member of our customer service department and provide your registered email address and/or order number.Just contact us by clicking "Contact seller" in your order account with submitting the ticket, we will reply to you within 24 hours.
WILL I BE CHARGED FOR CUSTOMS, TAXES, VATS, OR OTHER EXTRA FEES?
We do not collect fees for any costs other than the products we sell and shipping. in some unique cases, it is possible your local post office may request additional fees for customs, taxes or VATs. If you have any questions regarding such fees, please contact your local post office.
Refunds and Returns:
HOW DO I RECEIVE MY REFUND?
WHAT IF MY ORDER IS DAMAGED OR DEFECTIVE?
Unsubscribing:
HOW DO I STOP RECEIVING EMAILS ?
HOW DO I DELETE MY ACCOUNT?
Unfortunately there is no option currently available for email-based users who would like to delete their account.